Platinum Palace Boutique Hotel & Spa

We have visited this hotel for 2 nights and overall impression was good. Rooms were clean, sleep quality was excellent, no noise, soft bed sheets and every day they cleaned it up. SPA was pleasant, it was possible to use sauna, steam room and jacuzzi for 8 people. WiFi was very fast and we would also like to give big thumbs up for the kitchen. They could prepare perfect poached eggs for the breakfast and even the dinner tasted very good. The only minuses for the hotel would be for staff on dinner. The waiter was very slow and did not take care of us and also of other (2) guests. It took us exactly 2 hours to get 1 drink, 2 main meals and 1 dessert with 2 coffees which is too long. The other thing I would advise to improve are signs. It was not clear for us and also for other people who arrived with us where is the reception, where to park etc. And the last thing we were not aware about was parking fee which is 60 -65 PLN per night which is a lot. In conclusion the hotel offered us very good value for money and we would return again. Service feels for 4 star hotel, not 5, but we enjoyed our stay!

Definitely, not the average hotel which you typically come across in the lists of booking platforms. You feel that once you see it for the first time from outside. Inerrior decor creates ambient but cozy atmosphere at the same time. Some beautiful wooden decor elements in the restaurant - owners spent a lot of money while appointing this hotel. Like the SPA space because of windows and it's brightness, sauna, nice and big bathtub is there, didn't even miss a pool which is not necessary to be honest. Staff professional and friendly. Breakfast is also very good as one can expect. Keep up good work, def coming back once in Wroclaw.

Good rooms and breakfast, hotel is good, in general, but reception messed up our reservation for massage, so we didn’t get any. After it Monika from Reception told us to come back tomorrow after 9, while being aware that it was fully booked for tomorrow. I don’t know why she did it, maybe didn’t feel like dealing with it at night. The next morning her colleague said that it is fully booked for a long time so it didn’t make sense for us to come even. So weird. But at least he said he is sorry in contrast to Monika, she was absolutely unapologetic and cold. He refused to give any contact on the manager tho. I don’t know why 😅 he said if we come next time they can make a discount, so we basically have to pay once again to get the promised treatment. I don’t think we come back, but he tried to soothe the situation at least, which is highly appreciated. Generally, if you want to stay here, avoid the reception, try to enjoy the hotel itself